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Store Policies

Store Policies


                  All users of my site must agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, do not use this site http://www.TDJEWELS.COM  or http://www.THOMAS DOUGLAS JEWELERS.COM

                   If Not specified as New, the jewelry is Estate (Used) Pre-loved and priced to re-love. I have made Estate Jewelry, along with Custom Designed Jewelry the main portion of my jewelry sales in the store for over 36 years. I offer exceptional values on these items at far less than a comparable newly produced item would sell for. In many cases you simply cannot find these pieces currently manufactured today unless you have them custom designed. 

                   Your satisfaction is MY first concern so if for any reason you’re not satisfied with your internet purchase, you can return any unused item without custom engraving, sizing or any kind of alterations (Not Consignment Jewelry see Policy below), in its original new or refurbished condition within 10 days from the date of shipment for a refund or exchange. The reason for this brief return window is because we rarely have more than one of an item and it is very detrimental to our business if an item is out of the store any longer than that. This is a longer return period than offered if the item were purchased at the physical location of the store.  Unfortunately we cannot accept returns on special order items which include jewelry sized or altered at your request or custom designed items made at your request. There are Excellent pictures of the Actual Item as well as in-depth descriptions on the product page. Please note that the above return policy applies to Internet purchases only. If there is any damage to your purchase, you must notify us by e-mailing at ThomasDouglasJewelers@gmail.com within 24 hours after receipt of your merchandise.

                   This is merchandise that I do not own and am selling for my customers. These items will be clearly marked or labeled as Consignment in the product description page. These items are almost always sold on a FINAL SALE basis in the store and on the internet. In most instances this jewelry is offered at or near wholesale prices and in some instances for less than we could make or reproduce these items at current precious metal or gemstone prices. There are Excellent pictures of the Actual Item as well as in-depth descriptions on the product page. These will be some of the BEST VALUES AVAILABLE ON THE SITE. Please call 727-343-5865 or email at ThomasDouglasJewelers@gmail.com with any questions.

                   When we receive your return and it is accepted, your refund on your purchase will be processed in a matter of days. Upon receiving your return, the item will be reviewed by our Quality Control Department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt.  Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase. Be sure to request a return receipt for confirmation that your shipment has reached us.
                    Mail your return to:
                    Thomas Douglas Jewelers
                    Attn. Internet Sales Dept. Returns
                    2395 Tyrone Way Ste. #788
                    Tyrone Square Mall
                    St. Petersburg, Florida  33710     

                   Take note that all prices listed are in US dollars. We accept payment with Visa, Mastercard, Discover, American  Express . We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. Payment must be received prior to any shipping. We ship only to addresses within the United States unless special arrangements are made and we cannot always comply with these requests.. ALL SALES SHIPPED OUTSIDE THE UNITED STATES ARE FINAL SALE. All credit card purchases are subject to approval. Please note that we do not accept trade ins on any direct or indirect internet purchases.

                   All Items with a sale price of $400.00 or higher are Of Course, Complimentary Shipping, normally via USPS Express Mail with insurance included. Items with a sale price of less than $400.00 are shipped at a flat rate of $20.00 . Most items ship within 3 business days or receipt of payment. Jewelry needing to be resized or altered in any way are considered special orders and usually ship within 7 to 14 business days and are non-returnable. Custom design and some special orders are shipped on order completed basis. Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address, we require a wire transfer. Contact customer service and they will assist you with this. We are only responsible for shipping your purchase, addressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.     
                  We make every effort to ensure that the prices listed on the www.TDJewels.com web site are accurate.  However, in the event an item is shown with an incorrect price, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged.  Please note that in order that you can view items in greater detail, some products may appear larger or smaller than actual size. Color and size of items may appear differently since every computer monitor is set differently. Please note that all items are subject to prior sale. We reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.

                  All Diamond weights except for certified loose diamonds listed on this site may vary 0.10 carat from the stated weights.
                  All Diamond total weights except those weighed prior to mounting may vary by 0.10 carat from the stated weights.
                  All Gemstone total weights except those weighed prior to mounting may vary by 0.20 carat from the stated weights.

                 Thomas Douglas Jewelers respects the privacy of our customer and those who visit our web site. We know that you may have concerns about privacy while shopping or surfing on the Internet. This privacy policy describes how we use and do not use information provided to us at TDJEWELS.com  and the steps we take to protect it. This Privacy Policy only applies to information collected online.

                 Thomas Douglas Jewelers collects information from our web site users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information which is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries. The only time that any of this information is shared is with your Credit Card Company or selected payment gateway for completion of your order. All our deliveries are outsourced to a reputable shipping company ( USPS,FedEx,UPS) and your name and address will only be used for order delivery. We may request certain pieces of personal information from our users at various points on the web site. We are the sole owner of this information and at no time will it be sold, shared or rented to third parties in any way other than those set out in this policy. We may request your name, telephone number, email address, shipping and billing address or addresses, credit card number and expiration date. This information is collected for:
• Order Processing.
• Contacting you regarding your order.
• Delivery of orders.
• Verification of your identity for payment authorization and on-line account access.
• Sending you a regular newsletter (following your request).
• Entering you into our prize-draw/competitions (following your request).
• For surveys and polls (voluntary information).

USE OF “Cookies”
                 Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. During your visit to our site you may be issued a “cookie”. We do not use cookies for any reason other than to provide convenience to our visitors and to improve the online shopping experience.

                  Thomas Douglas Jewelers (tdjewels.com) does not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. Examples of third parties we may share information with include shipping companies, financing companies, credit card processors. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Thomas Douglas Jewelers. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions. 

                    We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or private information as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction. 
                   Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company. 

                   We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and user names, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Thomas Douglas Jewelers does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.

                 We are committed to preserving online privacy for all of our web site visitors, including children. We do not knowingly collect information about children or sell products to children under the age of 13. We encourage you to visit the FTC’s website at http://www.ftc.gov/  for tips on protecting children’s privacy online.

                 Our web site contains links to other sites. Thomas Douglas Jewelers is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information. This applies solely to information collected on this web site.

                 By using this Web Site, you agree to Thomas Douglas Jewelers privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates. If you have any questions or comments about this Privacy Policy, email us at ThomasDouglasJewelers@gmail.com

                          We request information from the user on our order form when making a purchase. This is when a user must provide their contact information such as name, telephone number, email address and shipping and billing address or addresses, and financial information such as credit card number and expiration date. This information is used for billing purposes and to fill our customer's order. If we have difficulty processing an order we will use the contact information to communicate with the customer.

                         When you make a purchase our server uses a Secure Socket Layer (SSL) to connect with you. This protocol is the finest security available. SSL encrypts your sensitive information, guarding it from interception and misuse. This ensures your security and a safe shopping environment. All of our customers’ information, not only the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our Customer Service Representatives) are granted access to personally identifiable information. We always keep our employees up-to-date on all of our privacy and security practices. We frequently, and whenever additional policies are added, inform our employees and remind them of the importance we place on privacy, and what they can do to ensure that customers’ information is protected at all times. Finally, the servers that store personally identifiable information are in a secure environment in a locked facility.


                         On an occasion we will ask you for information via surveys or sweepstakes. Your participation is completely voluntary and the user therefore has a choice whether or not to disclose information. This information may include name, address and contact details and information relating to your experience, interaction and dealings with us. This information will solely be used to notify winners and to track and improve the use, efficiency and effectiveness of the website. This information will never be sold, shared or provided to third parties and is only used for the reasons mentioned above.

                        Participation in this service is provided on a voluntary basis and users will always have the opportunity to opt-out from this service. Subscription to this service will require only an email address.

                        If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.Your friend may contact us at THOMASDOUGLASJEWELERS@gmail.com  to request that we remove this information from our datab

                     Our database allows us to track the traffic through our site. Whilst it does not provide us with any personally identifiable information it does allow us to compile statistics, analyze trends and monitor daily usage. The information collected includes IP addresses, browser type, referral pages, ISP, platform type, date and time stamp. These statistics are compiled by a third party and are subject to their privacy policy, but are solely used by us to improve and determine the products and services available on the site.

                   Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

                     We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

                     We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, by contacting us on 727-343-5865, or by emailing us at ThomasDouglasJewelers@gmail.com.

                       If you use Chat Rooms/Live Chat on this site, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit through the aforementioned facilities.

                       If a user's personally identifiable information (such as zip code, phone number, email or postal address), changes we provide a way to correct and update this information. User's may either email our Customer Support Team at ThomasDouglasJewelers@gmail.com or contact us by telephone at 1-727-343-5865.

                       If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

                       Should you have any questions or queries relating to our Privacy Policy, or any other policy, please email us at ThomasDouglasJewelers@gmail.com, or refer to the other contact methods displayed on our Contact Us page.


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